Visana Health Insurance Reviews

Visana Health Insurance has 144 reviews. The rating of Visana is 3.8 out of 5 stars. Read experiences from Visana customers and review Visana.

Visana Reviews
Reviews 3.8
Total 144
27%
2%
0%
3%
68%
Apr 25, 24

Highly recommended! I received very good advice, my concerns were addressed and all the staff were very friendly and courteous.

Apr 25, 24

Very nice people and successful advice, very satisfied.

Apr 20, 24

NOT recommended!!!!! Very rude employees. They shout at you on the phone... unbelievable! I don't know anything like that from other insurance companies! I will change insurance again as soon as possible!

Apr 17, 24

Super advice. Supervisor stands up for customers. ⭐️⭐️⭐️⭐️⭐️

Apr 17, 24

Thanks to Mr Montandon in Dietikon, extremely efficient and supportive.

Apr 10, 24

Very nice staff, even if it can take longer on the phone at peak times, I'm very happy with the support.

Apr 5, 24

Very satisfied, they are very friendly and courteous.

Mar 26, 24

Very rude employees. I am as knowledgeable as possible

Mar 22, 24

Mega good I've been with visana for years and I think it's the best

Mar 14, 24

Super friendly staff

Mar 9, 24

Very nice and detailed advice.

Mar 3, 24

Very good!

Mar 2, 24

The worst healthcare company in Switzerland doesn't pay all our bills, even though we pay 470 francs every month. However, we receive bills that we have to pay at our own expense, which is very bad.

Mar 1, 24

I have called twice on a Friday and there is always no answer, or they tell me they will call me back, but nobody answers. Every time I call and press number 3 for Italian, they answer me in German. Sometimes you press the button to be called back and nobody calls you back. What can I say then? One star for me

Feb 27, 24

Bottomless customer service, always following up 10 times if you want to know something. Unless it's about a contract, then they're on the spot within seconds

Feb 24, 24

It's terrible what goes on there... after moving house I no longer get any bills, I call, they blame me for not reporting the move... I've redirected my address, I get all my mail but not the visana mail ... then i change my address by phone and ask for the bills... again nothing... i ask for them in writing by email... again nothing... three months later the bills arrive individually and a cancellation of the supplementary insurance...

Feb 13, 24

Best health insurance! Top advisor Mr Rivas was recently at our home and gave us particularly competent and very sympathetic advice. He also optimised our taxes and took his time. I can only recommend him to anyone. We are very grateful! Best regards Gabriel family

Feb 12, 24

Very competent and friendly advice. Top services from Visana, also in the area of household contents personal liability and comprehensive insurance.

Feb 10, 24

Despite incorrect advice, Visana refuses to withdraw before the start of the contract. No goodwill, not prepared to resolve a conflict.

Feb 8, 24

Very competent and customer-friendly advice from Mr Ceyhan. Thank you very much!

Feb 6, 24

Very friendly, competent and helpful

Feb 5, 24

If the accident inclusion has to be done by letter because the employees don't know how to make a simple contract change, then you should really think about it.

Feb 1, 24

I'm very satisfied with Visana's customer service and after-sales service are excellent

Jan 21, 24

It is not clear how Visana makes a new insurance policy without cancelling the current one

Jan 20, 24

Best customer service! Always very friendly and helpful staff on the phone!

Customer satisfaction with Visana

Visana achieved an overall rating of "good" (4.2) in the Checkall Customer Satisfaction Survey 2024. Of the more than 5,400 Swiss participants, Visana's information, communication and transparency as well as the convenience of contacts were each rated as "good" (4.3). Visana's services achieved a rating of "good" (4.1), while the price-performance ratio was rated as average with a score of 4.

Compare Visana

The comparison of Visana requires the evaluation of premiums, insurance cover and customer service. The best way to compare Visana is to use the health insurance comparison.

How can I switch to Visana?

You should cancel your current health insurance to switch to Visana. You can find detailed information here on how to cancel your current health insurance company and switch to Visana.

What franchise does Visana offer?

Visana offers franchises between 300 and 2500. Before you change your deductible with Visana, you can find out more about the deductible here.

What health insurance models does Visana offer?

Visana offers the following health insurance models:

How much does Visana cost?

Visana costs from CHF 202.20 in Switzerland. The monthly cost of Visana in your canton is easy to find out using the premium calculator.

What supplementary insurance does Visana offer?

Supplementary outpatient insurance, hospital insurance and dental insurance are the supplementary insurances from Visana. The comparison of Visana supplementary insurances is possible via Supplementary Insurance Comparison.