Helsana Health Insurance Reviews

I cancelled my and my son's insurance with Helsana in April. A few weeks later, I received a letter stating that my son had been registered for complementary health insurance, which I had never signed up for. I wrote to Helsana to cancel it but never heard back. Then I noticed that they were automatically deducting the payments for that insurance from my bank account, which I never authorised (I assume they were using the authorisation I had given back when I was a client). I wrote to Helsana several times until, finally, in August they confirmed it had been cancelled. But then I received an invoice for September! It has been a never-ending saga that has still not been resolved. Stay away!

Great website and very friendly staff! Find the right insurance quickly!

I had a consultation with Ms. Jasmin Preckel and I was very satisfied, she is very personable and experienced. Highly recommended:-))

This office has competent and friendly staff. In general, Helsana contracts are available in English and are uploaded to the Helsana portal. They are way less picky on Zusatzversicherungen than others.

Courteous service

Helsana is one of the best insurance companies out there. Very competent, friendly and quick. Keep it up, thumbs up.

Worst health insurance in Switzerland. Rip Off Business, taking your money but not paying anything. They screw you over.

very friendly, very competent. Thanks! Is further recommended...

Overall, I am satisfied with the services provided by Helsana. But the switchboard is a disaster. With this waiting time I can prepare my lunch two or three times. I think it's a real shame. Otherwise the advice is very competent and friendly, hence 4 out of 5 stars.

Many thanks for the very good, friendly and competent advice from Mrs. Korda.

Bad customer service! Called 3 times within a week about a concern.. still not resolved!

Common and systematic false invoicing. No respect for their customers. Not recommended, not recommended, to be avoided.

Fast and friendly customer service (by phone). Very affordable for apprentices. Sometimes poor internal communication.

They are very kind and try to help their clients as much as possible

Helsana is the worst, I can't wait to give birth so I'll change this insurance...

Attention: the sports funding is only paid per year and per subscription. This means that multi-year subscriptions are no longer supported after the first year.

Good health insurance I am very satisfied

Very friendly, clear answers to all questions, very competent

The terrible attention is already the second time that I go to the offices because I tried to contact through the Helsana application and it is out of service. So I go directly to the office and two ladies attend me. one tries to fix something and the other simply refuses to change my insurance model. Despite the fact that helsana told me that I could do it now before February. All they want is to sell insurance and then help the customer or some confusion for that zero!

Very good health insurance companies, they have always been customer friendly and transparent